Last Updated: June 2026
At Homebase by Bern, we value your privacy and are committed to handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, submit an enquiry or booking request, or communicate with us.
We aim to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), where applicable.
What Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:
* Your name
* Email address
* Phone number
* Preferred arrival and departure dates
* Number of guests
* Accommodation preferences or special requests
* Information provided through enquiry forms, emails or phone calls
* Any other information you choose to provideWe generally do not collect sensitive information unless it is necessary to respond to your enquiry or required by law.-
How We Collect Your Information
We may collect your personal information when you:
* Submit an accommodation enquiry or booking request through our website
* Contact us by phone or email
* Subscribe to receive updates or special offers
* Interact with us on social media
* Visit and browse our websiteWe may also receive information from trusted third parties where appropriate and permitted by law.
Why We Collect Your Information
We collect personal information to:
* Respond to accommodation enquiries and booking requests
* Communicate with you before, during and after your stay where applicable
* Provide guest support
* Improve our website and guest experience
* Meet legal and regulatory obligations
* Send occasional updates or special offers where permitted by law-
Booking Platforms
At present, accommodation enquiries and booking requests are submitted directly through our website.If, in the future, we introduce a third-party booking platform or online booking system, any personal information collected through that platform will also be subject to the privacy policy of the relevant provider. We encourage you to review their privacy policy before making a booking.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.We may use website analytics tools, such as Google Analytics, to collect information including:
* Browser type
* Device type
* IP address
* Pages visited* Time spent on our website
This information helps us improve our website and is generally collected in an aggregated form that does not personally identify you.You can disable cookies through your browser settings, although some features of the website may not function as intended.
Marketing Communications
If you choose to subscribe to our mailing list, we may occasionally send you updates, special offers or news about Homebase by Bern.You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary to operate our business, including:* Website hosting and IT service providers
* Email and communication service providers
* Professional advisers such as accountants or legal advisers
* Government authorities where required by lawIf we introduce an online booking system in the future, your personal information may also be shared with the relevant booking platform to facilitate your reservation.We will not sell your personal information to third parties.
Overseas Disclosure
Some of the third-party services we use, including website hosting, cloud storage, analytics or email providers, may store information on servers located outside Australia.Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with Australian privacy laws.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.Our security measures may include:
* Secure website hosting
* Password-protected systems
* Secure cloud storage
* Limited access to personal information
* Regular software and security updatesWhile we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct any inaccurate or incomplete information.To do so, please contact us using the details below. We may ask you to verify your identity before providing access.
Retention of Information
We retain personal information only for as long as necessary to respond to enquiries, provide our services, comply with legal obligations and resolve disputes.Where information is no longer required, it will be securely deleted or de-identified.
Third-Party Websites
Our website may contain links to external websites.We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Homebase by Bern
Address: 85 Drummond St, Tenterfield NSW 2372
Email: bernmac30@westnet.com.au
Phone: 0428 364 477
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) for further information or to lodge a complaint.
